These Terms of Use govern the use of our website https://smartbook.cloud/en and all related services. By using the Platform, you confirm your agreement to these terms. Please read this document carefully before using the Platform.

1. Definitions

For the purposes of these Terms of Use, the following definitions apply:

• Platform: the website https://smartbook.cloud/en, designed for online booking of services and interaction between Clients and Service Providers.
• User: an individual using the Platform for browsing, registering, or booking services.
• Client: a registered User who uses the Platform to book services.
• Service Provider: a company or individual entrepreneur registered on the Platform to provide services to Clients.
• Company Administrator: a representative of the Service Provider responsible for managing the company profile, employees, and services.
• Support Service: a team that provides technical and organizational assistance to Platform users.

2. Purpose and Functionality of the Platform

The Platform is designed to simplify the process of booking services provided by various Service Providers. The key features include:

• Searching for available services, their descriptions, costs, and durations.
• Creating bookings with the selection of date, time, and service provider.
• Managing personal schedules for both Clients and Service Providers.
• Receiving reminders about upcoming bookings via notifications.
• Managing a company profile for Service Providers, including adding and editing employees, services, and schedules.

The Platform does not participate in the actual provision of services and is not responsible for their execution. It provides only technical means for interaction between Clients and Service Providers.

3. Account Registration

To access the advanced features of the Platform, a User may need to create an account. During registration:

• The User agrees to provide accurate data, including name, email address, and phone number.
• It is prohibited to create accounts on behalf of another person without their consent.
• The User agrees to maintain the accuracy of their data, promptly updating it in case of changes.
• The User is responsible for keeping their account details confidential and not disclosing them to third parties.

If unauthorized access to the account is suspected, the User must immediately notify the support service to take measures to protect the data.

4. Booking Rules

Clients can create bookings through the Platform's interface by selecting services, dates, times, and service providers. A confirmed booking is considered a commitment by the Service Provider to deliver the selected service. However:

• The Service Provider has the right to modify or cancel the booking, notifying the Client in advance.
• The Client can cancel the booking in accordance with the cancellation policy of the specific Service Provider.
• The Platform reserves the right to cancel bookings in the event of technical errors, rule violations, or suspected fraud.

All questions related to changes or cancellations of bookings should be directed to the Service Provider.

5. Rights and Responsibilities of the Parties

5.1. Rights and Responsibilities of the User:

The User has the right to:

• Use the basic features of the Platform for free.
• Contact the support service for technical assistance.
• Request the deletion of their account and data.

The User is obligated to:

• Use the Platform solely for lawful purposes.
• Not take actions that may disrupt the Platform's functionality.
• Follow the rules of communication with other users and Platform staff.

6. Limitation of Liability

The Platform is not responsible for:

• The quality and content of services provided by Service Providers.
• Any losses incurred due to booking cancellations by Service Providers.
• Downtime or technical malfunctions of the Platform caused by force majeure circumstances.

7. Privacy

The processing of user data is carried out in accordance with our Privacy Policy. Data is shared with Service Providers solely for the purpose of fulfilling bookings.

8. Final Provisions

The Platform reserves the right to amend these Terms of Use. Users will be notified of changes by publishing an updated version of the document on the website. Continued use of the Platform after updates signifies the User's agreement to the revised terms.

Contacts

If you have any questions, please contact us:

• Email: info@smartbook.cloud
• Contact Form