Automatic Notifications for Bookings

In SmartBook, you can set up automatic notifications for new bookings, cancellations, and schedule changes. This ensures your clients always receive timely updates, while you save time on manual communication. Use different types of notifications—from booking confirmations to thank-you messages—to stay connected with your clients at every stage of service.

SMS Notifications for Clients

The system allows you to configure automatic SMS notifications informing clients of the booking date, time, and specialist. You can set a reminder for an upcoming visit a certain amount of time beforehand, and if the booking is changed or canceled, the system will automatically send the appropriate message. After successful service, you can thank your client with a final notification.

All SMS can be sent under your registered sender name, so the recipient immediately knows who the message is from. When creating message templates, personalization is available to cater to each client's individual needs.

The administrator can see all sent SMS in reports, track delivery status, and send additional messages directly from the system as needed.

Telegram Notifications for Staff

A Telegram bot is available to notify specialists and administrators of new bookings, cancellations, or adjustments to appointment times. Each staff member can choose which types of notifications they need, staying informed of important events and responding quickly to scheduling changes.

Flexible Setup and Control

All notifications in SmartBook can be adapted to your business processes: you choose the channels, formats, and content. Integrated reports help you monitor the status of sent messages and make decisions promptly. Thanks to SmartBook’s well-thought-out notification system, you increase customer loyalty and optimize staff performance, providing service at a new level of quality.